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Return Policy
At membranedynamics.com, we are committed to providing high-quality fashion jewelry, including earrings, necklaces, and rings. Your satisfaction is very important to us. If for any reason you are not completely happy with your purchase, please review our return and refund policy below.
Damaged or Defective Items
All items are carefully inspected before shipment to ensure they meet our strict quality standards, including product condition and packaging. However, if you receive a damaged or defective item, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
Your order number
Clear photos of the damaged item and packaging
Once verified, we will offer an appropriate solution, such as a replacement or refund.
Return Authorization (RMA Requirement)
Please note that all returns must be authorized in advance.
You must contact our customer service team to request a Return Merchandise Authorization (RMA) number before sending any items back.
Returns sent without prior approval may not be accepted or processed.
Return Conditions
We accept returns for earrings, necklaces, and rings under the following conditions:
The return request is made within 30 days of receiving the item
The item is unused and unworn
The item is in its original packaging
The product is in new and resalable condition
For hygiene reasons, certain items (such as earrings) may not be eligible for return if they have been worn.
Incompatible or Unsuitable Items
If the item you received does not meet your expectations or is not suitable for your needs, you may request a return as long as it meets the conditions listed above.
Return Shipping & Tracking
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as international shipping may have a higher risk of loss. A valid tracking number is required to process your return and, if applicable, shipping reimbursement.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund as soon as possible.
Approved refunds will be issued to your original payment method.
Please note that the time for the refund to be credited to your account depends on your card issuer and may vary according to their processing policies.
Refund Eligibility
You may be eligible for a full refund if:
The item is defective or completely non-functional
The return meets all conditions stated in this policy
Important Notes
Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item), We reserve the right to refuse returns that do not meet our policy requirements.
